Contact Us | BNSF 

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      Contact Us

      At BNSF, we are committed to providing you the information you need to make informed transportation decisions. If you would like more information on any of the subjects contained in this section, please feel free to contact us.

      Prefer to contact us via e-mail? Fill out our form.

      Safety & Security

      Name Contact
      Emergencies 1-800-832-5452 option 1
      Report Trespassers or Criminal Activity 1-800-832-5452 option 3
      Make an Anonymous Report 1-800-832-5452 option 4
      Supply Chain Security 1-800-507-9227
      Careers

      BNSF Police Team

      Name Title
      Chief of Police
      Chief Special Agent, Southeast Corridor: Alabama, Arkansas, Georgia, Kansas, Louisiana, Missouri, Mississippi, Oklahoma, Tennessee, Texas
      Chief Special Agent, Northeast Corridor: Iowa, Illinois, Michigan, Minnesota, Wisconsin
      Chief Special Agent, Northwest Corridor: Canada, Colorado, Idaho, Montana, Nebraska, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming
      Chief Special Agent, Southwest Corridor: Arizona, California, New Mexico, Nevada
      Chief Special Agent, Special Investigations Team

      Customers

      Careers

      Community Questions

      Please use our Contact Us form. Use of this form will help us to direct your inquiry to the right person and track the progress of our response.  

      Fixed Income Investors

      For all questions relating to BNSF issued debt securities, please contact: 

      Name Title Contact
      Beth Miller Assistant Vice President Treasury and Risk Management & Treasurer 817-352-3478

       

      Federal Government Contacts


      VP, Federal Govt. Affairs
      Tel: 202-347-8662

      General Director, Federal Govt. Affairs
      Tel: 202-347-8671
      Fax: 202-347-8675

      Director Federal Govt. Affairs
      Tel: 202-347-8704
      Fax: 202-347-8675

      Manager, Federal Government Affairs
      Treasurer, BNSF RailPAC
      Tel: 202-347-8662
      Fax: 202-347-8675

      Manager, Federal Government Affairs
      (202) 347-8703

      State Government, Community and Tribal Contacts

      Location Name Phone
      Arizona, northern California, Nevada, Utah
      Regional Assistant Vice President Public Affairs - West
      Tel: 817-352-2296
      North Dakota, South Dakota
      Regional Assistant Vice President Public Affairs - East
      Tel: 763-782-3212
      Southern California
      Regional Director Public Affairs
      Tel: 909-386-4140
      Location
      New Mexico, Texas (Austin)
      Name

      Executive Director Public Affairs
      Phone
      Tel: 512-517-8535
      Location
      Oklahoma, Texas (Fort Worth)
      Name

      Regional Director Public Affairs
      Phone
      Tel: 817-867-6427
      Idaho, Montana, Wyoming
      Executive Director Public Affairs
      Tel: 406-256-4047
      Oregon, Washington, British Columbia
      Regional Director Public Affairs
      Tel: 206-625-6135
      Missouri, Nebraska
      Executive Director Public Affairs
      Tel: 913-551-4202
      Alabama, Arkansas, Louisiana, Mississippi, Tennessee
      Executive Director Public Affairs
      Tel: 901-433-5040
      Illinois, Iowa
      Executive Director Public Affairs
      Tel: 312-850-5678
      Minnesota, Wisconsin
      Executive Director Public Affairs
      Tel: 651-298-2458
      Colorado, Kansas
      Regional Director Public Affairs
      Tel: 817-867-6369
      Tribal Relations
      Director Public Affairs
      Tel: 509-536-2583
      Corporate
      Vice President Corporate Relations
      Tel: 817-867-6250

      Media Requests

      Please submit a request through this form. We will direct your inquiry to the right media contact.

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      Passenger Service

      Name Contact
      Chicago Suburban Service (Metra) Tel: 312-322-6777
      Visit Metra website for schedules and other information
      Metro Transit (Minneapolis) Tel: 612-373-3333, option 3
      Visit Metro Transit for more information
      Sounder Transit (Seattle) Tel: 206-398-5000

      Public Projects

      BNSF's Public Projects team is the point of contact for the communities we serve when they desire to deliver infrastructure projects that cross, intersect, or parallel BNSF’s network in some way.

      How do I work with Public Projects?

      Visit our Public Projects page, which contains the Public Projects Manual and links to the technical appendices associated with the manual.

      Real Estate

      Land Revenue Management

      BNSF's Real Estate professionals are responsible for management of one of the company's largest assets, land. Assuring an appropriate return for the use or disposition of land, this group oversees land sales, leases, permits and other revenue generating land transactions. In addition they oversee a number of outsource providers, including Jones Lang LaSalle Brokerage, Inc., to facilitate preparation and execution of agreements and negotiation of terms to a mutually acceptable resolution.

      Need a Permit?

      If you have questions about gaining access to BNSF property, visit our Property Permits & Licenses page.

      Rail Development

      Are you expanding or developing a new facility? You can count on BNSF experts to help educate you on the benefits of incorporating our rail network as part of your supply chain solutions. BNSF’s Economic Development team can help guide you through all aspects of expanding, developing or selecting a site. Consult the table below to identify and contact the regional manager in your specific territory.

      For track-related inquiries and incidents, please contact the BNSF Resource Protection Command Center at 1.800.832.5452.

      Territories Map

      Don Karls Justin Pearson Eric Pitcher Lindsay Van Meter John Rider Jennifer Fitzgerald Peiter Hjerstedt Janet Black Jared Garmon Gary Laffoon North Director South Director Unit Train AVP Co Location Strategic Programs Opportunity Management

       

       

        Name Contact
      North Director Tel: 817-593-6917
      Idaho, Oregon, Washington, British Columbia Tel: 360-418-6278
      Montana, North Dakota, South Dakota, Minnesota, Manitoba Tel: 701-280-7200
      Illinois, Wisconsin Tel: 312-850-5699
      Colorado, Nevada, Utah, Wyoming Tel: 303-480-6440
      Iowa, Kansas, Missouri, Nebraska Tel: 913-551-4148
      South Director Tel: 817-867-6467
      California Tel: 909-386-4020
      Arizona, New Mexico Tel: 623-463-4133
      North Texas, Oklahoma Tel: 817-867-6526
      South Texas Tel: 817-867-0763
      Alabama, Arkansas, Louisiana, Mississippi, Tennessee Tel: 817-593-4035
      Assistant Vice President Tel: 817-867-6336

      Unit Train Contacts

      Area Name Contact
      Director Tel: 817-867-6436
      Coal/Wind/Pipe Tel: 817-867-0779
      Sand Tel: 913-551-4146
      Unit Train North Tel: 817-867-6522
      Unit Train South Tel: 817-867-0804
      Renewables/Special Projects Tel: 817-867-6124

      Co-Location Contacts

      Area Name Contact
      Director Tel: 817-593-6917
      Colocation Manager Tel: 913-551-4550


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