Contact Us | BNSF Exempt Retirees

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      Contact Us

      Not sure who to call with your benefits and health care-related questions? Try these:

      ProviderPhoneWebsite
      Health and Benefits Administration
      Eligibility for any BNSF benefit program: BNSF Benefits Center Tel: 833-277-8051 digital.alight.com/BNSF
      Benefits Enrollment
      • Medicare-eligible Santa Fe retirees and surviving spouses: Via Benefits
      • All other retirees and surviving spouses: BNSF Benefits Center


      Tel: 855-663-4219




      Tel: 833-277-8051


      my.viabenefits.com/bnsf




      digital.alight.com/BNSF

      Using Health Care Services & Benefits – Personal Assistance
      • Medicare-eligible Santa Fe retirees and surviving spouses: Via Benefits

      Tel: 855-663-4219

      my.viabenefits.com/bnsf 

      Benefit Coverage and Claims
      • Call the Member Services number on your coverage ID card.
      • If you cannot find the benefit provider's contact information, call here:
        • Medicare-eligible Santa Fe retirees and surviving spouses: One Exchange
        • All other retirees and surviving spouses: BNSF Benefits Center





      Tel: 855-663-4219




      Tel: 833-277-8051





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      Retirement
      Pension Plan (BNSF Pension Center) Tel: 800-811-0687 https://bnsfpensioncenter.ehr.com
      QDRO Consultants Company Tel: 800-527-8481 N/A
      Railroad Retirement Board Tel: 877-772-5772 www.rrb.gov
      Vanguard 401(k) Tel: 800-523-1188 www.vanguard.com
       
      BNSF Benefits Helpline Tel: 800-234-1283 N/A


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