Driver Dispatcher Services | BNSF

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      Driver and Dispatcher Services

      With a single contact, BNSF's award-winning Customer Support team can assist you with all of your shipment or equipment questions, or any other issue regarding shipping on our railroad.

      If you are a new BNSF customer, please begin by getting a Personal Identification Number (PIN), so we can provide you with customized and confidential service.

      If you are not a current BNSF customer, please find the area that best matches your need under Contact Us.

      BNSF's intermodal network is made up of some of the largest and most modern intermodal hub facilities in the industry — facilities that are designed to move your shipments across the BNSF system faster than ever before.

      Facilities Details

      Intermodal Facilities Listings

      Intermodal Map – Detailed

      Intermodal Map – Interactive

      Intermodal Map – Overview

      Facility Resources

      Regions Domestic and International
      Represents BNSF intermodal hubs and groupings in contractual agreements.

      Facilities Information and Resource Management (FIRM) codes

      BNSF intermodal facilities FIRM codes
      Alliance, TX - 1111 Intermodal Parkway T926
      Atlanta (Fairburn), GA - 6700 McLarin Rd. O083
      Cicero, IL - 26th Street J791
      Corwith, IL - 3526 W. 43rd St. I145
      Denver, CO - 585 W. 53rd Place H096
      El Paso, TX - 805 S. Santa Fe St. S390
      Houston, TX - 214 Brisbane Rd. S639
      Logistics Park Kansas City, KS - 32880 w. 191 St. J177
      Los Angeles, CA - 4000 E. Sheila Street, Bldg 39 Y386
      Logistics Park Chicago, IL - 26664 S. Baseline Rd. H572
      Memphis, TN - 4814 Lamar Ave. P486
      New Orleans, LA - 539 Bridge City Ave. Q819
      Omaha, NE - 4370 Gibson Rd. H397
      Oakland International Gateway, CA - 333 Maritime St. Z944
      Phoenix, AZ - 5281 Tom Murray Rd. Y386
      Portland, OR - 3930 NW Yeon X086
      Seattle (International Gateway - SIG), WA - 44 S. Hanford Y498
      S. Seattle, WA - 12400 51st Pl. S. Y371
      Spokane, WA - 1800 N. Dickey Y799
      St. Louis, MO - 3500 Wellington Ave. J300
      St. Paul, MN - 1701 Pierce Butler Rt. J828
      Stockton, CA - 6540 Austin Rd. W675

      Intermodal Storage free time and charges apply to equipment held at a BNSF facility from notification to out gate. Notification occurs when BNSF advises the notify party that the equipment is available. Storage charges begin accruing when free time expires. BNSF Intermodal facilities are tiered into two groups with specific free times and daily storage charges (see Helpful Tips).

      At BNSF it's our goal to simplify all the details so you can focus on what's really important: your cargo.

      Intermodal Storage Facilities (effective September 10, 2018)

      Group 1 (24 hours free time; $150 per day for first 3 days of storage, and $200 per day thereafter)

      • Chicago (Cicero), IL
      • Chicago (Corwith), IL
      • Chicago (Willow Springs), IL
      • Los Angeles, CA
      • Phoenix, AZ
      • Portland, OR
      • San Bernardino, CA
      • South Seattle, WA
      • Stockton, CA
      • St. Louis, MO

      Group 2 (48 hours free time; $150 per day for first 3 days of storage, and $200 per day thereafter)

      • Alliance, TX
      • Albuquerque, NM
      • Atlanta (Fairburn), GA
      • Denver, CO
      • El Paso, TX
      • Houston, TX
      • Logistics Park Chicago, IL
      • Logistics Park Kansas City, KS
      • Memphis, TN
      • New Orleans, LA
      • Oakland International Gateway, CA
      • Omaha, NE
      • Seattle, WA
      • Spokane, WA
      • St. Paul, MN

      Other Resources

      See the Rules and Charges for Intermodal Storage section in the Intermodal Rules and Policies Guide.

      All storage charges must be paid on equipment before it leaves BNSF property. Charges can be paid through BNSF Storage Web tool (a secured application) by either credit card or guarantee. Cash, cashiers or certified checks are not accepted at the gate. Any billing issues can be filed on-line through BNSF's Storage or Account Status Web tool. To access the tool, log into the Customer Portal.

      Contact BNSF to learn more about demurrage and storage.

      Call us at 888-428-2673



      It's easy to obtain information regarding your shipment 24 hours a day, 7 days a week by using our Tools or our voice automation system. Just give us a call and register for a PIN.

      Area Contact
      Trace your equipment (carload and intermodal) Tel: 888-428-2673
      Find the location of your intermodal equipment (no PIN required) Tel: 888-428-2673
      Release and order in your carload equipment Tel: 888-428-2673
      Get support on Tel: 888-428-2673

      Our website makes it easy for you to conduct all your business with BNSF seamlessly in one place. Register at, under the Customer Login area, click Register. To register for, you'll need the following information:

      • Name
      • Title
      • Email address
      • Telephone number
      • Fax number
      • Company name
      • Company address

      NOTE: Approval for website access can take 24-48 hours. A BNSF support representative will contact you to set up and train you on the tools and reports you need. A PIN Number will be issued at the time of registration.

      Your tools contact:
      Web Support
      888-428-BNSF (2673)

      Forgot your PIN

      • If you have an existing PIN you've lost or forgotten, submit a PIN Request and we'll help you find it. You'll be asked to enter your e-mail address. Then our automated system will send your PIN to the e-mail address you entered.
      • Also, if you have a username and password, you can login on the Customer Portal and check your profile for PIN information.

      More Information

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